Privacy Policy

Willagee Chiropractic

Last Updated: 7/08/2024

At Willagee Chiropractic ("we," "us," "our"), we are committed to protecting the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) and other relevant legislation.

1. Collection of Personal Information

We collect personal information to provide you with the best possible care and services. The types of personal information we may collect include:

  • Name, address, and contact details (e.g., phone number, email address)

  • Date of birth

  • Health information, including medical history and treatment records

  • Billing and payment details

  • Any other information you provide to us directly or indirectly through our website or CRM system.

2. How We Collect Personal Information

We may collect personal information in various ways, including:

  • When you fill out forms in our clinic or on our website

  • Through consultations and appointments

  • Via our online booking system

  • From third parties, such as your referring healthcare providers

  • Automatically through our website or CRM system.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide chiropractic services and treatment

  • To manage and maintain patient records

  • To communicate with you about your treatment and appointments

  • To process payments and manage billing

  • To comply with legal and regulatory requirements

  • For marketing and promotional purposes, with your consent

  • To improve our services and website.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our staff and contractors who need the information to provide services to you

  • Other healthcare providers involved in your care

  • Our professional advisors, such as accountants and lawyers

  • Third-party service providers who perform functions on our behalf, such as our CRM provider

  • Government authorities and agencies, as required by law.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

  • Secure storage of physical records

  • Password protection and encryption of digital records

  • Regular staff training on privacy and data security.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below.

7. Online Data and Cookies

Our website may use cookies and other tracking technologies to enhance your experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the date of the latest revision will be noted.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Willagee Chiropractic
4c Webber Street, Willagee 6156
08 6182 3016

Info@willageechiropractic.com